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BOOKING
CONDITIONS
Except
otherwise expressly agreed, CIAO
TRAVEL and its client and/or Agent
agree that the terms and conditions
for the services rendered by CIAO
Travel to client, whether on an
individual or a tour basic (or the
“Services”) shall be governed by the
Booking Conditions set out below and
hat the said Booking
Conditions shall form an entire part
of services contract, whether verbal
or written, enter into between CIAO
Travel and Client/Agent:
VALIDITY
All
prices quoted to Client/Agent are on
the net basic and in United States
dollar and valid according to the
date specified on the CIAO
tariffs/dictionary or quotation
and/or invoice issued to
Client/Agent. CIAO Travel warrants
that the prices pr rate
quoted to Client/Agent are correct
at the time of insurance of the
Client/Agent’s quotation and/or
invoice but are subject to change in
line with market, tax or currency
fluctuation, with or without prior
notice.
RESERVATION AND CONFIRMATION
Reservations are to be made to our
office or to our General Sales
Agent. Upon confirmation of a
reservation, a 30% (thirty percent)
deposit is requested, and the total
package tour price for the services
should be paid at least 30 days
(thirty days) prior to client’s
arrival in Vietnam or starting date
of the tour, or otherwise CIAO
Travel may at their sole discretion
cancel the booking without any
refund of sums already paid to CIAO
Travel by the Client/Agent. CIAO
Travel also reserves the right to
change any arrangement (including
tours, programmer, prices and
services) in the best interest of
its Client/Agent, with or without
prior notice.
CHILD POLICY
Once or
two children under 12 years of age
accompanying both parents as airline
passengers will be charged 75% of
the adults fare. For tours, one or
two children under 12 years of age
sharing the room with parents will
be charged 50% the adult tour price
VOUCHER
Voucher
for booking arrangements and a copy
of Client’s itinerary will be issued
to the Client on arrival by an CIAO
Travel representative.
PAYMENT
Except
as otherwise agreed by CIAO Travel,
Client’s payment shall be executed
by cash, credit card. Except for
cash payment, a service charge may
apply. In cases where credit
facilities have been agreed with the
Client/Agent, payment shall be
executed by swift or telegraphic
transfer to the appropriate CIAO
bank account. Any bank charges
levied by the sending bank relating
to transfer to CIAO must be paid by
the Client/Agent.
Bank Name:
VIBANK – VIETNAM INTERNATIONAL BANK
Add:
189B Tay Son Str, Dong Da Dist,
Hanoi , Vietnam
Account No:
008704060011488 (VND) and
008840060001333 (USD)
Beneficiary: VIETNAM
CIAO INTERNATIONAL TRAVEL JOIN STOCK
COMPANY
Swift
code: VNIBVNVX
CANCELLATION
Save for
the case where a Client/Agent loses
its deposit as mentioned above,
charge for cancellation of bookings
are not levied by CIAO Travel but if
hotels, carriers, and other
contractors apply charges for
cancellation, the Client/Agent shall
be liable to pay those charges to
CIAO Travel or to the concerned
parties directly as the case may be.
FIT CANCELLATION POLICY
The
cancellation charges below refer to
the non-transferable fee that is
charge to clients who cancelled
their tour.
- More than 30 days
before
departure:
no cancellation charge
- Between 30 and 20 days
before departure 10%
of total tour cost
- Between 19 and 8days
before departure
25% of total tour cost
- Between 7days and
48hours before departure
50% of total tour cost
- Less than 48 hours
before
departure 75%
of total tour cost
- No-show at the airport
on the day of departure
90% of total tour cost
Special
conditions: Depending on airlines
and cruises’ cancellation policies,
the above conditions may be
modified.
GIT CANCELLATION POLICY
1- Partial
Cancellation of the
group
‘
Partial cancellation’ occurs when
less than 10% of the group’s member
cancel their tour.
The
cancellation charges below refer to
the non-transferable fee that is
charge to clients the group member
who has cancelled their tour.
- More than 30 days
before
departure:
no cancellation charge
- Between 30 and 20 days
before departure 10%
of total tour cost
- Between 19 and 8days
before departure
25% of total tour cost
- Between 7days and
48hours before departure
50% of total tour cost
- Less than 48 hours
before
departure 75%
of total tour cost
- No-show at the airport
on the day of departure 90%
of total tour cost
2-
‘Substantial cancellation’ occurs
when 11% to 99% of the group members
cancel their tour. Use the chart
provided to determine the
cancellation fees, based on the
percentage of members who cancel and
cancellation date in comparison to
the scheduled and contracted
departure date.
|
|
Percentage of member
cancellation |
|
11% to 30% |
31% to 50% |
51% to 70% |
71% to 90% |
|
Up to day 61 |
0% |
10% |
10% |
25% |
|
Day 60 to 31 |
10% |
10% |
25% |
50% |
|
Day 30 to 21 |
25% |
25% |
50% |
75% |
|
Day 20 to 8 |
50% |
50% |
75% |
90% |
|
Day 7 to 2 |
75% |
75% |
90% |
100% |
|
Day 1 or no-show |
90% |
90% |
100% |
100% |
Special conditions: Depending on
airlines and cruises’ cancellation
policies, the above conditions may
be modified.
LIABILITY
CIAO
Travel shall always do its utmost to
provide the Services to the best of
its capacity and upon the
satisfaction of the Client. It is
the understanding of the Parties
that CIAO Travel acts as an
intermediary between the
Client/agent and airline, hotels,
transport operators, local tourist
offices and other contractors
providing the Services to the
Client. CIAO Travel shall in no
event be liable to the Client/Agent,
by reason of breach of services or
unsatisfactory Services provided to
the Client by third parties or by
way of indemnity or in tort or
otherwise, for any loss, injury,
damage, delay, change in schedule or
other adverse events which are
beyond the control of CIAO Travel
and/or sustained by an act or
default of any person or company
providing the services to client.
The Client/Agent warrants that CIAO
Travel shall not be responsible
and/or liable for additional
expenses and/or damages incurred due
to any delay, accidents, natural
disaster, political action or
unrest.
CLAIMS
All
disputes, claims and litigation
regarding the services shall firstly
settled by way of negotiation and
muual understanding. In the even
such negotiation and mutual
understanding would be fail, the
disputes, claims, litigation shall
be settle by local arbitration in
Vietnam. All claims must be
submitted in writing within 30days
after the end of services.
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